Privacy Policy – SMS Communications

Effective Date:

Monarch Medical Billing respects your privacy. This Privacy Policy explains how we handle information related to our SMS (text message) communications.

Information We Do Not Collect or Store

We do not store, process, or transmit any patient records, medical information, or sensitive personal data through our SMS texting system. Our SMS service is used only for basic communication purposes such as general inquiries, notifications, or simple responses. No mobile opt-in data will be shared with third parties.

How SMS Is Used

• Text messages are used solely to communicate basic, non-sensitive information.
• We do not send protected health information (PHI) or confidential customer records via SMS.
• We do not use SMS messages for marketing without your consent.

Data Handling

• We do not maintain a database of customer records within the SMS system.
• Messages are not used for tracking, profiling, or data analysis.
• Any information you choose to share via SMS should be limited to non-sensitive content.

Third-Party Providers

Our SMS service may be delivered through a third-party telecommunications provider. These providers may process message delivery but are not authorized to use your information for any other purpose.

Your Consent

By contacting us via SMS, you consent to receive text message responses related to your inquiry. You may stop SMS communications at any time by notifying us or by following any opt-out instructions provided.

Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact:

Monarch Medical Billing
Phone: (267) 331-2710